Public Access Statement
Trinity Community Arts' mission is to make sure that everyone has the opportunity to access and shape arts and culture in Bristol. We are committed to making sure our venue, activities and information is accessible to all.
Opening & closing times
The public have drop-in access to the interior of the building 9am-6pm Mondays-Saturdays throughout the year and the surrounding grounds are open to the public 24hrs. People can access the centre via a range of free and ticketed events and activities as well as through space hire. During private hires, access may be restricted.
Bookings
Please visit the Space Hire area of our website, for more info or get in touch if you would like to arrange a viewing.
Garden
The garden is open all year round, during office hours, and is a space for public use. We also host community garden project activities from this space and deliver some events and host private parties. Please respect the space and other users. The garden has a circulation pathway that is wheelchair accessible.
Parking
There are four accessible parking bays located by the Daytime Reception area (left of the building). The front of the venue is also accessible. Our car park is 24hr Pay & Display and all visitors are required to pay and display, including Blue Badge Holders.
If you are taking part in a project activity run by Trinity Community Arts, you may be able to claim back your expenses - please speak your Trinity Event Organiser for more info. Community partners running activities at the Centre may also offer similar expenses for participants in community activities and projects.
Safety
A Duty Manager is on site whenever the venue is in use, responsible for first aid, health and safety and fire safety.
Evacuation
The Emergency Evacuation Point is located in the Trinity Garden. In the event of an emergency, the refuge point for the upstairs hall space is located on the landing area above the Reception.
We are able to provide you with assistance in the event of an emergency if you feel this is needed. Please get in touch prior to the event to discuss any particular requirements you have or if you require a Personal Emergency Evacuation Plan (PEEP).
Your privacy is important to us and we take great care to protect it. In line with our Data Protection Policy, this Privacy Policy discloses the ways we gather, use, disclose, and manage customer and centre user data and fulfils our legal requirement to protect your privacy.
If you agree to share your personal details you still keep your rights given by the Data Protection Act 2018.
Trinity Community Arts (Trinity) uses a Customer Relationship Management (CRM) system powered by CiviCRM. Trinity (“we”) promise to respect any personal data you share with us, or that we get from other organisations and keep it safe. We may use third-party proprietary software to help us collect data, such as sign-up forms or surveys.
We aim to be clear when we collect your data and we won't do anything with your data that you wouldn’t reasonably expect.
(As of June 2017) Trinity operates an ‘opt-in’ communication policy.
This means that we will only send marketing communications to you if have explicitly stated that you are happy for us to do so via your preferred channel/s (email, SMS, phone or post).
Trinity's marketing communications include information about our latest projects, campaigns, events and breakthroughs. If you would like to receive such communications but have not opted in please sign up here or contact us.
When you give it to us DIRECTLY
This may be when you buy a ticket for one of our events (see Ticket Terms & Conditions for more info), hire our space, take part in a project, join our mailing list, make a donation, purchase one of our products or communicate with us.
Sometimes we collect information through an organisation or consultant working on our behalf (e.g. a community consultant gathering feedback), but we are responsible for your data at all times.
When you give it to us INDIRECTLY
Your information may be shared with us by independent event organisers or other groups using our spaces or taking part in our projects.
These independent third parties will only do so when you have indicated that you wish to share information with Trinity and with your consent. You should check their Privacy Policy when you provide your information to understand fully how they will process your data.
When you give permission to OTHER ORGANISATIONS to share or it is available publicly
We may combine information you provide to us with information available from external sources in order to gain a better understanding of our supporters to fund raise for our projects and develop our services.
The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them. This information comes from the following sources:
When we collect it as you use our WEBSITE/CRM
Like most websites, we use “cookies” to help us make our site and CRM – and the way you use it – better. Cookies mean that a website will remember you.
Please see our Cookies Policy for more information (nom nom nom).
CCTV
CTV is used for maintaining public safety, the security of property and premises and for preventing and investigating crime. Please see our CCTV Policy for more information.
The type and quantity of information we collect and how we use it depends on why you are providing it.
For example, if you make a donation or buy a ticket, we will usually collect: Your name and your contact details. If you sign up as a member, we will may also ask for information relating to your age and ethnicity. We will never make this question mandatory, and only want to know the answer if you are comfortable telling us.
We will mainly use your data to:
Provide you with the services, products or information you asked for
Administer a donation or transaction with the organisation, including processing gift aid
Keep a record of your relationship with us.
Ensure we know how you prefer to be contacted
Understand how we can improve our services
Build profiles of our users and audiences and target communications
With your consent, we will contact you to let you know about our charitable activities and to ask for donations, volunteering or other support. Occasionally, we may include information from partner organisations or organisations who support us or who we work with in these communications.
We make it easy for you to tell us how you want us to communicate, in a way that suits you. Our forms have clear marketing preference questions and we include information on how to opt out when we send you marketing. If you don’t want to hear from us, that’s fine. Just let us know when you provide your data, by managing your preferences here or contact us.
Although you may not opt-in, or you may opt-out of marketing communications, we may still need to contact you from time to time with operational information that we deem necessary or important to the services that we provide, or that you provide to Trinity.
We do not sell or share personal details to third parties for the purposes of marketing. But, if we run an event in partnership with another named organisation your details may need to be shared.
We will be very clear what will happen to your data when you register.
Some people choose to tell us about their experiences and journey at Trinity to help further our work. They may take on a role as an Ambassador or Volunteer, or become a Member or sit on our Board. This may include sharing sensitive information related to personal experiences and contact information. We use some of the information provided, including gender, ethnicity, to further develop and target our services.
If we have the explicit and informed consent of the individuals, or their parent or guardian if they are under 18, this information may be made public by us at events, in materials promoting our campaigning and fundraising work, or in documents such as our annual report.
We really appreciate it if you let us know if your contact details change, by managing your preferences here or contact us.
You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for (e.g. processing your donation or registering you for an event) we will do so.
You have a right to ask for a copy of the information we hold about you (Data Subject Access Request) free of charge, although, as we are a registered charity, you may wish to make a £10 donation towards our administration costs to do this.
If there are any discrepancies in the information we provide, please let us know and we will correct them.
If you want to access your information, send a description of the information you would like to see and proof of your identity by post to Data Subject Access Request, Trinity Community Arts, Trinity Centre, Trinity Road, BS2 0NW.
Contact us if you have any concerns or questions.
For further information see the Information Commissioner’s guidance here
Changes to this policy:
We may change this Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on our website and by contacting you directly. If you have any questions, comments or suggestions, please let us know by contact us.
]]>TARIFFS**
Monday to Saturday:
Up to 30min - £1.50
30min to 1hr - £3
1hr to 2hrs - £4
2hrs to 3hrs - £5
3hrs to 4hrs - £6
4hrs to 5hrs - £7
5hrs to 6hrs - £8
6hrs to 12hrs - £9
Sunday & Bank Holidays:
1hr - £1.5
12hrs - £5
48hr bus tariff - £60
Who needs to pay?
Our car park is 24hr Pay & Display and all visitors are required to pay and display, including staff, volunteers, hirers, Centre visitors and Blue Badge Holders*
How do I pay for parking?
Payments for parking tariffs can be made on two parking payment terminals within the car park using credit and debit cards. Please enter your full registration when paying for parking. Payments may also be made using the RingGo parking app using the car park code 46600.
Who operates the car park?
The car park is operated by Carflow Car Park Management
Is accessible parking available?
There are four accessible parking bays located next to the new daytime entrance, which is situated on the left-hand side of the building.
Can we reserve a space?
Parking is managed on a first-come first-served basis. If you are running a large event or private function, please contact your Bookings Coordinator for further information.
How many parking spaces are available?
The car park can fit approximately 45 vehicles.
Can I park overnight?
You will be able to park any-time and the car park will be open and monitored 24hrs. If you come for an evening event, you are able to park for up to 12hrs. Please do not leave valuables within your car or in plain sight. If you overstay, you are also able to top up your stay before leaving the site.
Why does Trinity charge for parking?
Trinity is a charity and we run the Trinity Centre almost entirely on the income we generate from hire of the premises and events, via our trading subsidiary, Trinity Community Enterprises.
Revenue from our car park helps to fund Trinity Centre running costs and our programme of community activities.
This is a vital source of income and helps to sustain our community centre and maintain and repair the listed building. It allows us to offer free and subsidised use of our hall-space for community activities and helps to match fund projects such as our heritage, arts and youth activities.
Parking Charge Notices (PCNs)
Trinity operates an ANPR system - please ensure you pay and display for the duration of your stay or you will receive an automatic Parking Charge Notice (PCN) from our car park management company, Carflow.
Trinity is unable to take forward individual appeals against PCNs issued, nor do we receive any revenue from PCN charges. To query or appeal a PCN, please contact appeals@carflow.co.uk or visit their website.
*If you are taking part in a project activity run by Trinity Community Arts, you may be able to claim back your expenses - please speak your Trinity Event Organiser for more info. Click here to find out more about accessibility at Trinity. **Prices subject to variation - please check on site.
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