Vision why we're here – Creative expression for all ​

Why Trinity has a Glossary

At Trinity, we recognise that language evolves, and words can hold different meanings for different people. To make sure we communicate clearly and consistently, we’ve created a glossary that explains how we use key terms across our work.

Our aim is transparency: when we say words like community, diversity or governance, we want everyone - our team, partners, funders and stakeholders - to understand exactly what we mean.

Here are some of the regular words Trinity uses to describe our work and activities and what they mean to us:

Vision why we're here and what we hope the world will look like if we succeed in our mission – Creative expression for all ​

Mission what we're doing to fulfill our vision – Empowering communities through arts ​

Values what matters to us in delivering our mission – Respond – Empower – Amplify​

Ethos how we bring our values to life in our work - Joy – Freedom – Authenticity

Purpose The social and civic impact we aim to achieve through our work, including citizen-led advocacy, cultural influence and inclusion

Creativity is the process by which we or others make or present something; a work of art, a song or a show, for example

Culture is the result of that creative process and how we meet that in our everyday lives; that could be in museum, theatres or gallery, at a carnival or music venue, or even in our homes and online spaces​

Associate is an Artist collective or grassroots group we work with and support in order to further our charity mission and values​

Artist is anyone developing their professional or emerging career in the arts​

Artist Rider the Principles, Criteria and Contract is how we communicate to Artists about the work we want to resource​, how and why

Art is/are the things that are made, created and experienced (the outputs​ of our Creativity and Culture)

Combined-Arts (or Multidisciplinary-Arts) means all different types of art. Trinity's focus areas are: Music (genres that align with our Centre's heritage); Spoken Word; Performing Arts (Theatre & Dance)​

Heritage is the shared stories we have about our past and who we are​ and the shared places and spaces that connect those stories

Programme is the things that we host or deliver; this could be an event, workshop, performance or digital/online art experience​

Programming is the process by which we make choices about the Programme​

Profit Refers to the financial sustainability of Trinity via our trading subsidiary incl earned income through diverse revenue streams that enable long-term delivery of our mission

Resilience The ability of a person, organisation and/or cultural asset to thrive long-term

Diversity valuing multiculturalism, protects and ensures communities can express their identities, traditions and experiences on equal terms

Inclusion actively ensuring all communities and individuals, particularly underrepresented voices, can access, participate in, and influence cultural programmes

Community The people who use, shape, and are served by our spaces, programmes, and cultural initiatives or a group of people connected by their locality, shared need and/or interest

Our People is anyone who we work for/with incl artists, audiences, participants, communities and target groups​ such as children and young people - with a focus on participation, wellbeing, learning, and empowerment

People/Citizen-led means participatory, taking part, made by and with; can also be Citizen-led​

Citizen means a person who lives and/or work in a town or city

Citizens' Assembly A participatory forum of community members who inform and guide decision-making on cultural policy, programming, and civic priorities

Civic is a value that relates to a particular place or community​

Asset of Community Value (ACV) Physical spaces and heritage buildings (e.g., Trinity Centre, Jacobs Wells Baths) held for public benefit, cultural activity, and community use

Community Asset Transfer (CAT) The process of placing an ACV in the long-term guardianship of a charity like Trinity to protect its future civic-cultural use

Our Communities are those who use/live around our Centre; this could be a community of interest, target group or neighbourhood (usually within a 1m radius of our Centre)​

Neighbourhood when we say 'our neighbourhood' this usually means the immdiate locality around the Trinity Centre - between a 1m (e.g. St Judes, Newtown, Stapleton Road, Old Market) to 3m (Easton, Lawrence Hill, Redfield, St Paul's)​

Participatory things that are made with ordinary people who may not consider themselves as artists taking part​

Project a distinct, time specific, finite activity​, possibly funded by a grant or sponsor

Outputs the things delivered or created that can be experienced or measured​

Outcomes what People get out of taking part/experiencing the Outputs and how we know it matters to them

Governance The structures, policies, and processes that ensure accountability, transparency, risk management and sustainable stewardship of our people, assets, and resources

Data Democracy Using accessible digital tools and platforms to gather, share, and act on information, empowering communities and informing decision-making

If you'd like us to explain what we mean by what we say or if any wording in this glossary feels unclear, uncomfortable, or inaccurate, we welcome feedback - please get in touch so we can update it and ensure our language reflects the communities we serve.

Booty Bass, Trinity, 2021. Photo credit: Khali Ackford

This policy has been updated in response to updated Government guidelines, and is designed to help visitors decide whether or not to attend the Centre during the pandemic.

Attending the venue

To keep others safe, we strongly advise all event attendees to:

• take a PCR/lateral flow test prior to coming on site
• wash and sanitise hands regularly
• respect the personal space and boundaries of others

in addition to the above, we strongly advise all other Centre users to wear a face covering when walking around the building.

Please DO NOT come to the Centre if you:

1. have recently tested positive for COVID-19 and/or
2. have been asked to self-isolate via the NHS Test and Trace app and/or
3. have symptoms of COVID-19 - click here for latest Public Health England guidance

Unable to attend?

Due to the lifting of isolation requirements, we will no longer be issuing refunds due to COVID-19. Please use an ethical resale site, such as Twickets or TicketSwap, if you are unable to attend.

If you have purchased your tickets from an external ticket vendor, please contact them directly for their refund policy.

If you have any concerns about tickets, please contact us at info@trinitybristol.org.uk.

What we’re doing

The health and safety of those using our Centre is our top priority. Trinity has been, and will continue to, closely monitor Public Health England (PHE) guidelines in relation to COVID-19.

We are working to take all reasonable, practical steps to ensure the safety of visitors and minimise risk of infection.

During gigs and club nights:

• We will have screens up at the bar
• We have installed hand-sanitiser stations at key points
• We have installed UV air filtration units at key points

What about air?

Trinity is a Grade II* listed building, with neighbouring residents in close earshot. This makes ventilating the building and air filtration difficult. We are being supported by Architectural Heritage Fund to develop a medium and long-term plan to improve ventilation.

We have installed UV air filtration units at key points around our main events space; eliminating high levels of respiratory viruses, bacteria, and pollution from indoor air. For more information on these UV air filtration units, please see here.

We will continue to provide updates as this plan emerges. If you would like to contact us about our advice for attending Trinity, please email us on feedback@trinitybristol.org.uk.

Your safety

We want to make sure The Trinity Centre is a safe space, where everyone can enjoy music, art, and freedom of expression, and be themselves, free from hatred and harassment.

If you witness or experience any bullying, harassment, unwanted attention or contact, or behaviour of any kind that makes you uncomfortable, please notify a member of staff or security immediately.

You can read our full Code of Conduct here.

Additional event information

All events will be cashless unless specified otherwise.

Trinity are working with external artists, partners and organisations as part of Trinity Presents Online to provide a live stream of exciting content, relevant to Trinity's diverse audiences and in line with our Equal Opportunities and Free Speech Policies. Click here for more information about our Policies.

While we endeavour to ensure the live streams we share are relevant and appropriate, Trinity is not responsible for individual content created by third parties.

Content may include links to third party websites, use platforms promoting commercial services and/or endorsement of third party products.

Trinity is not directly affiliated with any third party.

Any link to external sites, products or use of third party platforms is not directly endorsed by Trinity unless explicitly stated.

Trinity is unable to change or update content created by third parties. However, please contact us if you have any concerns about a live feed.

General Enquiry

If you would like to get in touch regarding a new enquiry or an upcoming show please get in touch via info@trinitybristol.org.uk

Feedback

Trinity aims to provide great services and activities for everyone.

We are committed to gathering feedback to help us improve what we do.

We host consultation events, gather feedback from activities and liaise with Members, local residents and other stakeholders to learn more about what people want and to develop a user-led offer.

Tell us what you like and we'll endeavour to keep doing it.

Tell us where there's room for improvement and we'll look at what we can change to get it right.

Complaints

Anyone is entitled to make a complaint - If we fail we want to know.

We are committed to resolving complaints quickly and effectively, to maintain positive relations, provide the best possible service and learn for the future.

A complaint can be made in person, by phone, by email or in writing through the following channels:

• The on-site Duty Manager; there is always a Duty Manager on the premises when it is open to the public

• Your Key Contact; a staff contact responsible for managing the relationship between you and Trinity

• Via email using feedback@trinitybristol.org.uk and/or chair@trinitybristol.org.uk

For more information please see our Complaints policy.

Welfare

Trinity aims to create a safer space for all Centre users.

We are committed to listening and responding to all issues that go against our Code of Conduct to improve our practises and enable those using the Centre to do so comfortably.

We have a dedicated Welfare Team. You can raise an issue with them in person, by phone, or via email using welfare@trinitybristol.org.uk.

Introduction

This page contains the Terms & Conditions (T&Cs) for the sale of tickets through Trinity's in house ticketing system. Please read these T&Cs carefully before ordering tickets and please understand that, by placing an order, you agree to be bound by our T&Cs.

Please appreciate that if you cannot accept our T&Cs then you will not be able to purchase tickets. Tickets for some events will be found through external ticketing sites; before purchasing a ticket, please read their T&Cs as Trinity is not responsible for third party ticket sales.

Ticket purchase

By purchasing a ticket, you certify that you are at least 18 years of age, and that you have the legal capability to enter into a binding contract.

You must comply with all rules and regulations of the event, including complying with relevant licensing and statutory laws; for example, relating age, drugs & alcohol restrictions.

By purchasing a ticket you certify that it is for personal use only. Tickets must not be re-sold and any resale will result in a cancellation of the ticket, without refund.

Check the details

It is your responsibility to check the details of the ticket and the event - including any date/time changes - and to arrive at the event at the proposed time. Ticket holders may be required to queue for entry and will be subject to bag searches.

Trinity will not be held responsible for any late-admissions, or any non-admissions due to late arrival/past curfew. Please make sure you check the details of the event for information on timings.

It is your responsibility to inform us of any change to your contact address, telephone number or email address you provided us with at the time of ordering.

Purchase of multiple tickets

If purchasing multiple tickets in one purchase then all the people on the ticket must arrive at the event at the same time. Failing to do so may result in delayed, or refused entry. If this is not possible, please purchase tickets separately.

Variations to ticket price

Prices of tickets are subject to change, however once a ticket has been purchased, a change in the price of a ticket will not affect an order already processed.

In the event that a ticket is wrongly priced, if the price of the ticket is less than the price it has been sold for, Trinity will refund the difference paid by you. If the price of the ticket is higher than the price sold for, then we will contact you with instructions of what to do.

If you have purchased your ticket via a third party provider, you will need to contact them in regard to any ticket price changes, in line with their ticketing T&Cs.

Venue entry

Please bring your physical ticket or (if virtual ticket) the print-out of the e-ticket confirmation or be ready to display this confirmation on your phone, tablet or other electronic devise.

The Licensee and their delegates reserve the right to refuse ticket holders admission to the venue in reasonable circumstances. This could include, but are not exclusive to, the following: health and safety, public safety, crime and disorder potential breech of licensing reasons (i.e. age, intoxication) if a ticket is invalid (i.e. if any part is removed, altered or defaced) late admission (i.e. past curfew)

Restricted items not permitted into the venue include, but are not exclusive to, the following: your own alcohol or soft drinks bottles, cans or glass containers any illegal substances any sharps/weapons flares/fireworks.

Trinity will not be held responsible for any late-admission or non-admission. No refunds will be given to ticket holders who are refused entry or ejected due to their own behaviour or through breech of any licensing or statutory law.

We reserve the right to refuse and reject entry; in the case that admission could risk the safety and enjoyment of yourself and others.

Please note that Trinity operates a no re-entry policy.

Challenge 25

Trinity operates a Challenge 25 Policy - If you are lucky enough to look under 25 you will be asked to prove that you are aged 18 or over. In line with licensing law, we are only able to accept valid forms of ID.

We recommend anyone who looks under 25 to bring with them a valid passport or EU photo-card driving licence. Identity cards bearing the national Proof of Age Standards Scheme (PASS) hologram may be accepted at our discretion.

You may be asked to provide an additional form of ID (see above). We cannot accept photocopies, photos or scans of your ID.

It is the venue's legal responsibility to refuse entry/service if we are still unsure about a customer’s age.

Age restrictions

Most live events have an age restriction of 14+.

Those under 16 must be accompanied by a responsible adult.

Club nights are 18+ unless otherwise stated. Although we will use our best efforts to indicate any age or other restrictions, it is the customer’s responsibility to ensure they are eligible for entry to the event for which they are purchasing tickets.

Please contact the us if you have any questions about a particular event.

Changes and cancelled events

It is the ticket holder's responsibility to check any deviation from the proposed details of the event, such as time/date changes, or for a cancellation. While we will endeavour to inform you of any changes to the event, we cannot guarantee that you will be informed of such changes/cancellations before the date of the event.

Returns & refunds

Once the order has been approved, tickets cannot be exchanged or refunded after purchase, unless the event is cancelled.

Any refund for ticket(s) equals the price paid by you to us for such ticket, minus any transaction/booking fee and/or donation made at the point of purchase.

Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method.

In the event that the Trinity has over-sold an event, or in terms of reducing the allocation for any reason, which is down to Trinity's error, you will be entitled to a full refund.

If you have purchased your ticket via a third party provider, you will need to contact them in order to process any returns/refunds in line with their ticketing T&Cs.

We reserve the right to make any amendments to the event detail without the obligation of making a refund or exchange of tickets.

Donation refunds

If you have made an error in making a donation to Trinity as part of your ticket purchase, we will happily honour a request for a refund made within 14 days of your donation being made. After this time, all donations made to the charity are non-refundable.

To request a refund, please contact us and be prepared to provide proof of purchase. Any refunds processed will be returned via the original method of payment.

Data protection

When purchasing a ticket online, Trinity does not receive or store your credit card information; we pass you to a Payment Service Provider (Stripe) to capture this data and process your transaction via a secure server.

Whilst we strive to protect your personal information, no data transmission over the Internet can be guaranteed to be totally secure. Therefore, we cannot fully ensure or warrant the security of any information you send to us. You include any information via this website at your own risk.

If you have purchased your ticket via a third party provider, you will need to contact them in regard to the data they hold, in line with their ticketing T&Cs.

Please see our Privacy Policy for more information about the data we collect about our centre users.

Concessions

Where available and as advertised, concessions may include the following: TCA Member, Under 18, Student, Senior Citizen (Over 60), Registered Disabled, Unemployed. Please check the individual event listing for further details about concessionary rates.

Proof of status may be requested and must be provided upon request in order to confirm your concessionary status.

Accessibility

We do not have an 'accessible viewing area' tickets, just general admission.

You are able to buy a ticket through any of our ticketing channels.

If you have accessibility requirements and wish to attend an event at Trinity, please contact the venue prior to the show to discuss any specific requirements or to book a free personal assistant ticket.

Visit the Accessibility area of our website for further information.

Lost property

If you have lost an item at an event, please email our team on info@trinitybristol.org.uk with a description of the item.

Trinity accepts no liability for any loss or damage of items left in the cloakroom or lost on the premises.

We keep lost property for three weeks before it is collected by Bristol Textiles Recycling.

Filming/photography

Ticket holders consent to photography, filming and sound recording of themselves as member of the audience. The Promoter and/or Trinity may use such images/recordings without payment and without further notice.

The unauthorised use of a camera, video equipment or any other recording device is strictly forbidden.

Trinity and our associated third parties are not liable for any loss theft or damage to confiscated items.

Legalities

Our liability

We are in no way indemnified from being liable for death or personal injury as a result of our negligence, under section 2 of the Consumer Protection Act 1987.

Our liability will also not be limited in the case of fraudulent misrepresentation or for any other illegal action taken on our behalf.

Trinity are only liable for personal losses, as a result of our breach of these T&Cs, up to but not exceeding the full price of the ticket.

Transfer of rights and obligations

The contract between you and us is legally binding on you and us, and to whom ever our successors may be.

You must not assign, transfer or dispose of a contract with us with out prior written consent.

During the contract, we may assign, transfer or dispose of a contact at any given time, however we will make you aware of this when such action is taken.

Written communications

As per our legal obligation, it is a requirement that some of the information that we communicate to you be delivered in written format.

When purchasing tickets from Trinity website you accept that the majority of our communication with you will be electronic and in written format.

We shall deliver this information via email or the medium of posted notices on our website itself.

From a contractual point of view, you agree to this electronic method of communication and you accept that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that necessitates such communications be in writing.

This condition does not affect your statutory rights.

Events outside of our control

In the event that there is a failure to perform any of our obligations under contract, in which caused by events outside of our control (force majeure), we will not be held responsible. This includes and occurrence, non- occurrence, event, accident or omission beyond our (reasonable) control.

This includes in particular, but without limitation to (a) civil commotion, act of or threat of war or terrorist attack, (b) industrial action (strikes, lock-outs), (c) natural disasters and fires (d) unfeasibility of use of public or private transport and telecommunication systems/networks, (e) or any act of any government.

In the event a force majeure event occurs, we will have an extended amount of time to perform our operation, up to the time the event lasts. We endeavour to resume full service as quickly as possible and as soon as we are able.

Waiver

If at any point we fail to insist you meet the requirements of these T&Cs, or if in any way we fail to perform the rights to which we are obliged to give under contract, then this shall in no way waiver such rights and obligations from either you or us.

Waivers of these T&Cs shall only be effective if we explicitly state to you in writing.

Severability

If any provisions made in these T&Cs or contract are deemed to be unlawful, unenforceable or invalid then such term will be severed from the rest of the terms, which will continue to be valid fully by law.

Overall agreement

These T&Cs and any documents expressed in them form an overall agreement between you and us in relation to the contract and they supersede any prior understanding, arrangement or agreement between you and us.

We both must agree that entering into such a contract neither party has relied on any prior agreement representation, or promise made whither it to be implied in anything said in oral or written consultation prior to this contract arrangement, except expressed explicitly in these T&Cs. We rely upon everything in these T&Cs and any document expressed explicitly within them in relation to any contractual agreement between you and us.

We accept responsibility for any representations or statements made by our authorized agents, however you must make your you inquire about any deviations/variations to the t’s and c’s to be made in writing.

Our right to amend

We have the right to amend and update these T&Cs as we see fit, in order to reflect changes in the market, or our methods of service or any other major changes whether internally or externally, relating to the service we provide to you. You will be governed by policies within the T&Cs at the time of purchase so you must make sure you read them each time you make a purchase.

Law and governing body

All contracts for the purchase of tickets made though us are governed by UK Law. Any problems or disputes relating to, or arising from any contract will be subject to jurisdiction of British Courts of the UK.

Contact us

If you have any questions or concerns regarding our ticketing T&Cs, please contact us.